Note: Accessing technical support requires a support code. This code is automatically generated by registering your product and is only valid for a limited time (please see Pinnacle Support Policy, Support Policy for Roxio Products, or Corel's Global Support Policy for complete details).
To register a product on line you need to be listed in our customer database and will have to complete the appropriate registration form if you have not yet done so.
Once you have completed the product registration process, an email with a Support Code is automatically sent to you. (This can take up to 20 minutes.) The email address used in the registration process is also required to access Technical Support on-line. if you still haven't received your support code, please try the following:There are a number of reasons which may make it difficult to find the confirmation email containing your support code:
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Many people use different email addresses for different correspondence. If this applies to you we recommend you check all your email accounts.
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Mail programs have anti-spam rules. We recommend you check any “Junk” or “Spam” mailboxes.
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Many people file their emails. If this applies to you please check that you did not inadvertently put this email in the wrong folder.
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The message may have been accidentally deleted. Please check your “trash” or “Deleted emails” folder.
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The message may have been delayed. Though most emails seem to arrive instantaneously, sometimes it can take a lot longer. It is recommended that you wait at least 20 minutes to rule out minor network delays before concluding the email will not arrive.
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The message may have been lost in transit. If you have checked all the above situations and still cannot find your email, then please use our Registration Assistance form to request help.
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