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  • 000017049 - Error message when capturing via Firewire "The firewire port is occupied by another program,...
    When capturing from a camcorder or other device using Firewire, you receive the following message: “The firewire port is occupied by another program, please close the other program first”.
  • 000004807 - Registration: Frequently Asked Questions
    FAQs about registering a product to
  • The application has failed to start because its side-by-side configuration is incorrect.
    This issue is typically caused by a conflict between the program and one or more of the files in the C++ runtime libraries. These libraries are part of the Windows operating system and are used, and potentially updated, by installing or updating several Microsoft or other third party products.
  • How to determine if your version of Microsoft Windows is 32 or 64-bit.
    In this article, we will explain how to determine if your system is a 32-Bit or 64-Bit system. Please scroll down to the instructions that are applicable to your operating system.
  • How to rotate video a clip in Pinnacle Studio 16 & 17
    This article describes how to rotate a video clip in Pinnacle Studio 16.
  • Working with Editing Modes in Avid Studio & Studio 16 &17
  • Pinnacle Studio 17 – Patch Update is now available.
    This update addresses Fixes and Performance optimizations:
  • Studio 15 Resources, tutorials, training, etc
  • How To Boot Into Safe Mode On Windows 8
    If you are having problems installing one of our products in a normal boot up using Windows 8, you may try installing the program using a Safe Mode installation.
  • Pinnacle Support Policy
    This article contains an overview of current Support policy for Pinnacle products.
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